QUALITY ASSURANCE

NS Equipment is committed to providing a quality product that leads the industry at the same time focussing on delivering the highest level of client satisfaction.

We aim to provide a timely service, with a product that meets our customer’s demands while being cost effective. Our products are built to last with as many Australian made, locally sourced fittings and fixtures as possible.

Whether it’s mounting a water tank fitted with sprays, canons, toolboxes etc to an existing truck or a brand new truck, we aim to provide services that are on time, with fittings and fixtures that are of a superior quality. We use the best of parts on the market that are proven and can be sourced locally.

When repairs or replacement of worn or faulty parts, the client is kept well informed with a quote following investigation works and written authorisation with a purchase order reference required before works proceed. We are committed to continual improvement of our quality system. We work with regular subcontractors who are professional and qualified in their field and who also deliver a high level of service and warrant their own work.

To ensure consistency and deliver our quality services, we will:

Comply with all relevant legislation and regulations and all other requirements to which we subscribe.
Deliver products to clients that are on time and on budget with the intention of satisfying or exceeding the expectations of the clients, through efficiently managed resources and activities.
Work in an ethical manner and with integrity.
Provide competent personnel, who possess the necessary skills to carry out jobs efficiently and providing evidence throughout, that all works have been constructed in accordance with the contract specified requirements.
Provide tools, instruments and other resources that are appropriate for the task.
Offer innovative solutions utilising current industry best practices and equipment.
Provide ongoing training of all personnel, to ensure a commitment to providing quality services.